PATRICK DANIEL CHANG
Experienced Sales and Operations Leader
Kano, NG.About
Highly accomplished and results-driven sales and operations leader with over a decade of experience driving market expansion, enhancing team productivity, and optimizing distribution channels. Proven expertise in sales training, coaching, negotiation, and strategic territory management. Adept at leveraging market intelligence and fostering strong client relationships to achieve significant business growth and operational excellence. Seeking to apply extensive skills and leadership capabilities in a challenging environment that values hard work and offers continuous career development.
Work
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Summary
Led comprehensive sales and operational strategies across key markets, managing a large sales force and driving significant business outcomes.
Highlights
Managed sales operations across Kano, Katsina, and Jigawa markets, overseeing a team of 25 secondary sales force personnel.
Directed primary and secondary sales initiatives, achieving extensive market coverage and penetration.
Spearheaded distributor recruitment, operations, and account management to optimize the distribution network.
Oversaw the execution of trade initiatives, ensuring alignment with strategic objectives and market demands.
Collaborated with the capability team to implement effective training programs, significantly enhancing sales team productivity.
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Summary
Supervised field sales operations, focusing on team development, performance optimization, and operational compliance.
Highlights
Led, coached, and trained a team of secondary sales force, improving their performance and market reach.
Coordinated Distributor Operation Review meetings, analyzing past performance and developing new strategies for enhanced results.
Conducted regular field accompaniments to monitor and ensure compliance with channel standards.
Reconciled team accounts regularly to maintain healthy financial operations and ensure smooth business flow.
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Summary
Managed field sales activities, optimized work schedules, and ensured high levels of customer satisfaction and competitive awareness.
Highlights
Planned and prepared detailed work schedules, assigning specific duties to employees to maximize efficiency.
Addressed and resolved customer complaints regarding services, products, and personnel, enhancing customer satisfaction.
Executed comprehensive market intelligence surveys to monitor competitor activities and inform strategic decisions.
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Summary
Led engineering shifts, ensuring efficient production, quality compliance, and effective team management.
Highlights
Coordinated the engineering team to optimize production processes and meet output targets.
Managed production forecasting, planning, and execution, ensuring timely delivery and operational efficiency.
Implemented rigorous quality sampling and compliance protocols to maintain product standards.
Developed and prepared comprehensive maintenance plans, minimizing downtime and extending equipment lifespan.
Provided training to technical and production teams, enhancing their skills and operational capabilities.
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Summary
Drove direct sales and market presence for Nestle products through extensive route coverage.
Highlights
Achieved extensive route coverage for the retailing of Nestle products, maximizing market penetration.
Conducted market surveys on Nestle and competitor products, providing valuable insights to supervisors.
Ensured optimal product availability, visibility, and accessibility across the designated coverage area.
Education
Languages
English
Fluent
Hausa
Fluent
Skills
Sales Leadership
Sales Training, Sales Coaching, Mentoring, Sales Management, Team Coordination, Negotiation, Motivation.
Sales Force Automation (SFA)
Accenture, Field Pro, Beat Route.
Market & Territory Management
Territory Alignment, Route Coverage, Market Intelligence, Market Expansion, Distributor Management.
Operations Management
Work Schedule Planning, Production Forecasting, Quality Compliance, Maintenance Planning, Customer Relationship Management.
Software Proficiency
Microsoft Office.
Interests
Professional Development
Career Development, Innovation, Business Growth.
References
Abiodun Oyejimi
Branch Sales Operations Manager - Lagos, Nestle Nigeria Plc, Phone: 08052797832
Bernard I. Ebadan
Zonal Sales Manager - North, Fareast Imperial Brands Nigeria Limited, Phone: 09025969873